A picture is worth more than 1,000 words
Over the past forty years, I have participated in, conducted, or sponsored hundreds of team-building exercises. Most were successful and accomplished their purpose. Some were flops. But one has been…
Redefine Communication
The Ecological Vision, Reflections on the American Condition is a book by Peter Drucker containing 32 essays, including one on “Information, Communications, and Understanding.” Now that essay, indeed the entire book,…
The Magic List
The one list that everyone needs As I rewrite this this the year 2021 is fast approaching (originally posted in 2015). Many people will make a list of New Year’s…
Key Factors – Baldrige Based Evaluation
When conducting a Baldrige Based evaluation, Key Factors are as critical to the evaluation as the criteria. I’ll freely admit that it took me several years as an examiner before I began…
The Baldrige Criteria, a 10,000 foot view
It’s been my experience that in applying for a Baldrige based aware, applicants tend to overcomplicate their responses. This can be discouraging and is harder to communicate to staff, customers,…
Writing a Baldrige feedback comment
Introduction A couple of my coworkers are first year examiners with the Florida Sterling Council, and as of this writing are just starting independent evaluation for their respective teams. Drafting that…
Privacy Policy
Who we are Our website address is: https://www.gordonklein.com What personal data we collect and why we collect it Comments When visitors leave comments on the site we collect the data…