What Business Are You In?

Know what business you are in! Not every business owner, or manager, truly understands what business they are in.  They all think they do – but more often than you might suspect, they are wrong.  And as you can imagine – this leads to sub-optimal business decisions. I learned this... Read more

Building Organizational Culture

On the drive to work this morning I was listening to a TED Radio Hour podcast titled Courage.  During the show the first speaker, Margaret Heffernan said: “Culture is the accumulation of everyone’s actions.” While I’ve read many definitions of culture – this one spoke to me – this one... Read more